// practice 002 — it management

Your IT department, without the headcount.

For teams too big to ignore IT and too small to hire for it. We administer your Microsoft 365 or Google Workspace environment, support your people, secure your accounts and devices, and keep everything patched, monitored, and documented.

Get IT covered What's included

// what's included

Everything an IT department does — minus the payroll

A senior generalist team handling the work that usually lands on 'whoever is good with computers.'

Microsoft 365 administration

Tenant setup and management, Exchange Online, Teams, SharePoint, and OneDrive. License optimization, security baselines, conditional access, and backups — your M365 environment configured the way Microsoft recommends, not the way it shipped.

  • exchange
  • teams
  • sharepoint
  • entra id

Google Workspace administration

Gmail, Drive, Calendar, and Meet managed from a properly configured Admin console: user and group management, sharing and retention policies, 2-Step Verification, and license cleanup. We also handle migrations — into Workspace, or between Workspace and Microsoft 365.

  • gmail
  • drive
  • admin console
  • migrations

End-user support & lifecycle

A friendly helpdesk your team actually likes contacting — troubleshooting, how-do-I questions, and remote fixes, tracked so recurring problems get permanent solutions. New hires walk in to working accounts and devices on day one; departures are locked down the hour they leave.

  • helpdesk
  • onboarding
  • offboarding

Identity & security

Multi-factor authentication, single sign-on, phishing protection, and sensible security policies that protect the business without strangling it. Security reviews that produce fixes, not just findings.

  • mfa
  • sso
  • policies

Proactive monitoring

We watch your services, licenses, and security alerts so small issues get fixed before they become outages. Patches applied, renewals tracked, surprises minimized.

  • alerts
  • patching
  • maintenance

Documentation & vendors

A living knowledge base for your environment, plus one throat to choke for vendor issues — we deal with the ISP, the printer company, and the software supplier so you don’t have to.

  • knowledge base
  • vendor management

// how support works

From 'it's broken' to 'it's fixed' — and then to 'it won't happen again'

  1. 01

    Reach out

    Email or ticket — your team reports an issue in plain language.

  2. 02

    Triage

    We classify severity and respond, prioritizing what blocks work.

  3. 03

    Resolve

    Most issues are fixed remotely the same day, with a clear explanation.

  4. 04

    Prevent

    Recurring issues become root-cause fixes and documentation.

monthly plans

Predictable IT, priced as a monthly block of hours

IT management runs on the same model as our development work: a fixed monthly package of hours sized to your team. Use them for support tickets, projects, security work, or advice — and resize the plan as you grow. No per-incident billing, no surprise invoices.

  • ✓ Sized to your headcount and stack
  • ✓ Same team that builds software — escalations stay in-house
  • ✓ Scale up, down, or pause as needs change
  • ✓ Everything documented as we go

// next step

Tired of being the IT person?

Tell us about your team and your stack — we'll suggest a plan that takes IT off your plate.

$ mail hello@13bytes.co